Besides offering rapid access to high-level IT consultants and subject matter experts to help Santos, São Paulo companies to resolve discrete technical problems or strategic initiatives, Progent offers temporary staff augmentation to deal with more generalized assistance like desktop help, IT management, and Call Center response. Short-term staffing can help businesses to respond to expected or surprise peaks in the need for IT services, which may be caused by scenarios such as company mergers, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also fill voids caused by the loss of full-time IT personnel due to vacations, illness, resignation, etc.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services offer organizations the flexibility to react to increases in requirements for network personnel without dealing with the expense and delays that come with vetting and recruiting professional technical help and without the risk of increasing your permanent head count.

Important aspects of Progent's short-term supplemental staffing services include:

  • Fast access to reliable network pros
  • Simple initiation, termination, and re-engagement of services
  • Transparent extension of your in-house IT team
  • Comprehensive reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
  • Close relationship with a world-class, full-spectrum resource for network support
Progent's Shared Help Desk Call Center Program
Progent's shared Help Desk Call Center program is a proven on-going staff augmentation option that enables IT groups to divide the work of Call Center support transparently between their full-time network personnel and Progent's nationwide pool of technical support specialists. Working as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a collaborative service solution based on by the industry's leading group professional services platform for managing, service requests, generating tickets, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network services for businesses across the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Santos, São Paulo Businesses
Progent's seasoned roster of certified engineers offers Santos, São Paulo organizations a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Santos, São Paulo Companies
To learn more details about Progent's temporary staffing services for Santos, São Paulo companies, call 800-993-9400 or visit Contact Progent.