Vancouver Consulting Services for Computer Support Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Vancouver
Progent's consulting support for IT service firms in Vancouver British Columbia enables your company to provide your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless supplement to your regular network services group. These services can help you grow your client base, flesh out your service offerings, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent extensions to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service business, and Progent's transparency lets you elevate and preserve your branding.

Progent is a network support company with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered online technical support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service firms offers seamless resale to your clients of professional services. Progent bills you exclusively and works under your direction to provide your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but also difficult to set up and manage. Small or niche IT service organizations rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support firms an affordable way to retain their company branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the range of technologies your business can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

• Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at extra cost.
• Optional on-premises support in larger metro areas is offered across the US at additional cost.
• You keep complete control of your customers and billing.
• Your customers enter incident reports by means of your own branded Internet portal, a toll-free phone number, or by directing an email to your specified mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service organizations allows your support team to act as a single source for virtually all technical expertise your clients may require. You can grow your team and strategic IT skills steadily without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service group, responding to your direction, and invoices you rather than your client.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Service Reporting: Progent utilizes an advanced reporting platform to ensure that all services delivered are fully described. This makes it easy for you to shift service assignments to internal personnel when you have enough people and relevant skill sets.

• Safely Expand Your Service Practice: You can easily and affordably accept additional opportunities outside your main areas of excellence and serve new territories without exposure to the risks associated with increasing your head count too quickly.
• Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support firm by delivering more services to more clients under your own company name.
• Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support business.
• Fast Problem Escalation: Thanks to a large roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Keep Your Clients Happy: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
• Online Support Professionals: For two decades, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Effective online support saves money while delivering fast results.
• Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Vancouver, British Columbia Organizations
Progent's nationwide roster of certified consultants can provide Vancouver, British Columbia companies a broad range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Program for IT Service Providers in Vancouver, British Columbia
For more information about Progent's reseller program for network service firms in Vancouver, British Columbia, call 1-800-993-9400 or visit Contact Progent.