Reno Consulting Experts for IT Support Firms

Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Reno
Progent's consulting support for network service organizations in Reno Nevada enables your company to provide your customers Progent's consulting and Help Desk Call Center support using your own branding as a transparent augmentation of your regular network support group. These services can help you add to your revenue, close gaps in your service portfolio, create happy customers, and improve your profits.

Progent's nationwide team of network experts, PC support technicians, network administrators, and data security professionals have worked as transparent supplements to the support staffs of some of the country's biggest IT support businesses. Progent's range of expertise allows you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you promote and protect your branding.

Progent is a network support company with two decades of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also challenging to configure and manage. Small or niche IT support companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT support firms a practical way to keep their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your company can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

• Progent's online desktop support team provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
• Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in major metro areas is offered across the country at extra cost.
• You keep full control of your clients and invoicing.
• Your clients enter service requests through your own branded Internet portal, a toll-free phone number, or by directing a message to your assigned email address.
• Each end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service organizations allows you to become a sole source for practically all technical guidance and troubleshooting your clients may need. You can build your team and core IT skills steadily without being forced to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a seamless extension of your in-house IT service group, responding to your management, and bills you instead of your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Documentation: Progent uses an enterprise-class reporting system to make sure all IT services delivered are thoroughly documented. This makes it easy for your IT support organization to shift service assignments to in-house consultants when you have sufficient staff and appropriate technical skills.

• Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities outside your core areas of excellence and serve new territories without the risks associated with expanding your head count too quickly.
• Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support provider by delivering more solutions to more clients using your own brand.
• Add to Your IT Support Portfolio: Progent can provide top-tier support in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
• Rapid Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
• Remote Support Experts: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient remote support saves money while delivering quick results.
• Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Reno, Nevada Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Reno, Nevada businesses a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Firms in Reno, Nevada
To learn more details about Progent's reseller program for IT service firms in Reno, Nevada, call 1-800-993-9400 or refer to Contact Progent.