Louisville Consultants for Network Service Organizations

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Louisville
Progent's consulting services for IT service firms in Louisville Kentucky enables you to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent extension of your in-house IT services team. These services can put you on the fast track to add to your client base, fill out your service catalog, create happy customers, and improve your profits.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and data security professionals have worked as seamless supplements to the support staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise enables you to widen the scope of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT consulting company with two decades of background delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your customers of professional IT services. Progent invoices your firm directly and performs under your direction to deliver your customers support services under your branding. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing is fundamental to a successful IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but also difficult to set up and maintain. Small or niche IT support organizations rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an affordable way to retain their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

• Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is offered at additional cost.
• Optional onsite support in larger metros is available across the US at extra cost.
• You keep complete control of your clients and billing.
• Your clients enter service requests through your custom branded web portal, an 800 number, or by directing a request to your specified mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service organizations allows you to act as a sole source for virtually all technical guidance and troubleshooting your customers may need. You can build your team and core IT skills at your own pace without having to say no to opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, under your direction, and bills you rather than your client.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Detailed Service Documentation: Progent uses an advanced documentation system to ensure that all services performed are thoroughly documented. This enables you to shift service assignments to internal consultants once you have sufficient staff and appropriate skill sets.

• Safely Grow Your Service Business: You can easily and efficiently accept more jobs beyond your core areas of expertise and open new territories without assuming the risks involved with expanding your head count too quickly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive IT service provider by offering more services to more customers using your own brand.
• Flesh Out Your Services Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a dependable resource for expanding your IT service operations.
• Fast Problem Escalation: Thanks to a large roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
• Make Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
• Online Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center support to advanced consulting. Effective online service saves money and produces fast results.
• Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Louisville, Kentucky Companies
Progent's nationwide team of certified consultants can provide Louisville, Kentucky organizations a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Support for IT Service Organizations in Louisville, Kentucky
To learn additional information about Progent's consulting support for network service firms in Louisville, Kentucky, call 1-800-993-9400 or visit Contact Progent.