Garland Consulting for Network Service Companies

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Garland
Progent's consulting support for network service organizations in Garland Texas enables your company to provide your clients Progent's consulting and Help Desk support with your own branding as a transparent extension of your in-house IT support team. These services can put you on the fast track to grow your client base, fill out your service offerings, satisfy your customers, and improve your profits.

Progent's nationwide roster of network infrastructure engineers, PC support technicians, network administrators, and data security professionals have acted as seamless extensions to the support groups of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT support practice, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is an IT support company with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private IT services company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your clients of professional services. Progent invoices your firm exclusively and performs under your instructions to provide your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing systems are not just costly to license and staff, but difficult to configure and manage. Smaller IT service providers seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to keep their company branding while delivering their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support workload, the diversity of technologies your business can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

• Progent's online desktop support group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at extra cost.
• Optional onsite service in major metro areas is available across the country at additional cost.
• You retain full control of your customers and invoicing.
• Your clients submit incident reports via your own branded web portal, an 800 number, or by directing a message to your assigned mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely until resolution.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and core IT skills steadily without having to decline opportunities owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service group, responding to your direction, and invoices you instead of your customer.
• By-the-Minute Billing: Progent charges by the minute to reign in expenses.
• Detailed Documentation: Progent utilizes an enterprise-class documentation system to make sure all services delivered are thoroughly documented. This enables you to transfer service responsibilities to in-house consultants once you have enough people and appropriate skill sets.

• Safely Grow Your IT Support Practice: You can easily and safely accept additional opportunities outside your core areas of expertise and serve additional geographies without the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support provider by offering more services to more customers using your own company name.
• Add to Your IT Support Portfolio: Progent offers top-tier support in a broad array of technologies and can be a dependable resource for expanding your IT support operations.
• Fast Escalation: With a large roster of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
• Keep Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
• Online Technical Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Efficient online service saves money and produces quick solutions.
• Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Garland, Texas Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Garland, Texas companies a broad array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Consulting Support for Network Service Organizations in Garland, Texas
For more details about Progent's consulting program for IT service firms in Garland, Texas, call 1-800-993-9400 or see Contact Progent.