Des Moines Consulting Services for Computer Support Organizations

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Des Moines
Progent's consulting services for IT service firms in Des Moines Iowa allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless supplement to your in-house IT services team. This can help you grow your client base, fill out your service portfolio, satisfy your customers, and improve your profits.

Progent's roster of network experts, PC support specialists, IT administrators, and data security consultants have acted as transparent extensions to the support staffs of some of the world's largest IT support businesses. Progent's range of technical knowledge enables you to widen the capabilities of your IT support business, and Progent's transparency helps you elevate and protect your company's brand.

Progent is a network consulting company with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your customers of professional IT services. Progent bills your firm exclusively and works under your direction to provide your customers support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT support organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT service firms an economical way to retain their company branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

• Progent's remote desktop support staff provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite service in major metro areas is offered throughout the US at additional cost.
• You keep complete control of your customers and invoicing.
• Your customers enter incident reports via your custom branded Internet portal, an 800 number, or by directing a request to your dedicated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated online while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service providers allows you to become a single source for practically all IT expertise your clients may require. You can grow your staff and strategic in-house competencies at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a seamless extension of your internal support group, under your direction, and invoices you rather than your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
• Detailed Documentation: Progent uses an enterprise-class reporting platform to ensure that all services performed are fully described. This allows support group to shift service assignments to in-house personnel once you have enough people and appropriate skill sets.

• Safely Expand Your Service Practice: You can quickly and safely accept additional jobs beyond your main areas of expertise and serve additional territories without exposure to the risks associated with expanding your head count too rapidly.
• Strengthen Your Name: You can solidify your mind share as a full-spectrum IT support provider by offering more solutions to more clients using your own company name.
• Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of technologies and can be a reliable reservoir of skills for growing your IT service operations.
• Rapid Problem Escalation: With a large roster of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
• Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
• Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center services to high-level consulting. Efficient remote support cuts costs while delivering fast results.
• Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Des Moines, Iowa Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Des Moines, Iowa organizations a broad range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Des Moines, Iowa
For additional details about Progent's reseller support for IT service organizations in Des Moines, Iowa, call 1-800-993-9400 or refer to Contact Progent.