Addison Consulting Experts for Network Support Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Addison
Progent's consulting support for IT service organizations in Addison Texas allows your company to offer your clients Progent's consulting and Help Desk support under your brand as a transparent supplement to your regular network services team. These services can help you add to your client base, flesh out your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide team of network experts, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as transparent expansions to the IT groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to broaden the scope of your IT service practice, and Progent's transparency helps you strengthen and preserve your branding.

Progent is a network consulting company with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class services. Progent bills you exclusively and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to configure and maintain. Smaller IT service providers rarely have the necessary resources. Progent's Help Desk and ticketing program gives IT service firms an affordable way to retain their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the diversity of technical issues your business can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

• Progent's online desktop service group provides Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
• Standard service times are 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at additional cost.
• Optional onsite support in major metro areas is available across the country at extra cost.
• You have complete control of your clients and invoicing.
• Your clients enter requests by means of your own branded Internet portal, an 800 number, or by sending a message to your designated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service providers allows you to become a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without being forced to decline new business due to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a seamless supplement to your in-house IT service team, under your direction, and invoices you instead of your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
• Extensive Service Reporting: Progent utilizes an enterprise-class reporting platform to make sure all IT services performed are fully described. This allows your IT support organization to shift service responsibilities to in-house consultants when you have sufficient staff and relevant technical skills.

• Safely Expand Your Service Business: You can easily and efficiently take on additional jobs beyond your core fields of expertise and serve new geographies without assuming the risks involved with expanding your head count too rapidly.
• Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service firm by delivering more services to more clients using your own brand.
• Flesh Out Your Services Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can act as a dependable reservoir of skills for growing your IT service operations.
• Fast Problem Escalation: With a sizable team of top-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
• Keep Your Clients Happy: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
• Online Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Effective online service cuts costs and produces fast results.
• Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Addison, Texas Companies
Progent's seasoned roster of certified engineers offers Addison, Texas businesses a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Addison, Texas
For more information about Progent's consulting support for network service organizations in Addison, Texas, call 1-800-993-9400 or visit Contact Progent.