Parsippany Consulting Support for IT Support Firms

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Parsippany
Progent's consulting support for IT service firms in Parsippany New Jersey allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent extension of your regular IT support team. These services can help you add to your client base, close gaps in your service portfolio, create happy clients, and increase your bottom line.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have acted as transparent supplements to the IT groups of some of the country's biggest IT service firms. Progent's range of technical knowledge allows you to widen the scope of your IT support business, and Progent's close integration with your support team helps you promote and preserve your company's brand.

Progent is an IT support firm with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent computer services firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class IT services. Progent bills you directly and performs under your direction to provide your customers support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also a hassle to configure and manage. Smaller IT service firms seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to keep their company branding while providing their customers world-class desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

• Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
• Standard support hours are 5am to 7pm PST, five days a week.
• Extended hours support is offered at extra cost.
• Optional on-premises support in larger metros is available across the US at extra cost.
• You keep complete control of your clients and billing.
• Your clients submit service requests via your own branded Internet portal, a toll-free number, or by sending an email to your dedicated email address.
• Each end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service organizations allows your support team to become a single point of contact for practically all technical expertise your customers may require. You can grow your team and core IT skills steadily without being forced to decline new business owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and bills you instead of your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
• Extensive Documentation: Progent utilizes an enterprise-class service documentation platform to ensure that all IT services performed are fully described. This enables support group to shift account responsibilities to internal consultants once you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Business: You can easily and safely accept additional jobs outside your main fields of expertise and serve additional geographies without the risks associated with expanding your head count too quickly.
• Strengthen Your Name: You can solidify your mind share as a comprehensive network service firm by offering more solutions to more clients using your own brand.
• Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a wide range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support business.
• Rapid Escalation: With a sizable team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
• Make Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
• Online Support Professionals: For 20 years, Progent has delivered online IT support ranging from Call Center services to advanced consulting. Efficient remote service cuts costs and produces quick results.
• Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for Parsippany, New Jersey Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Parsippany, New Jersey companies a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Parsippany, New Jersey
To learn additional information about Progent's reseller program for IT service firms in Parsippany, New Jersey, call 1-800-993-9400 or visit Contact Progent.