Ottawa Consulting for Network Support Organizations

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Ottawa
Progent's consulting services for IT service firms in Ottawa Ontario enables your company to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless extension of your in-house network services group. These services can ease the way for you to grow your client base, expand your service catalog, create happy clients, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, PC support specialists, IT admins, and data security consultants have acted as transparent supplements to the IT staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network support firm with 20 years of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations features transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but challenging to set up and maintain. Smaller IT support firms do not have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support firms a practical way to keep their custom branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the diversity of technologies your business can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
• Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at additional cost.
• Optional on-premises service in larger metro areas is available across the US at extra cost.
• You retain complete control of your clients and billing.
• Your customers enter service requests through your custom branded web portal, a toll-free phone number, or by sending an email to your designated email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows you to become a sole point of contact for practically all IT expertise your clients may require. You can grow your staff and core in-house competencies steadily without having to say no to new business owing to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, under your management, and invoices your firm rather than your client.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Reporting: Progent utilizes an enterprise-class documentation system to make sure all services performed are fully described. This enables you to transfer service assignments to internal personnel once you have sufficient staff and relevant skill sets.

• Safely Grow Your Service Practice: You can quickly and affordably accept additional opportunities beyond your main fields of expertise and serve additional geographies without the risks associated with expanding your full-time staff too rapidly.
• Re-enforce Your Brand: You can improve your mind share as a comprehensive network service firm by delivering more solutions to more customers using your own company name.
• Flesh Out Your Services Catalog: Progent offers top-tier expertise in a wide array of technologies and can be a dependable resource for growing your IT service operations.
• Rapid Escalation: With a sizable roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Keep Your Customers Happy: Satisfied customers stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
• Online Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Call Center services to advanced consulting. Efficient online service saves money while delivering quick results.
• Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Ottawa, Ontario Organizations
Progent's nationwide team of certified engineers can provide Ottawa, Ontario organizations a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Consulting Support for Network Service Providers in Ottawa, Ontario
For additional information about Progent's reseller support for network service organizations in Ottawa, Ontario, call 1-800-993-9400 or visit Contact Progent.