Lakeland Specialists for IT Service Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Lakeland
Progent's consulting support for network service firms in Lakeland Florida enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your regular network support team. These services can help you grow your client base, expand your service portfolio, create happy customers, and improve your profits.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT administrators, and data security professionals have worked as seamless expansions to the support groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network support firm with 20 years of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of professional services. Progent invoices you exclusively and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not just expensive to license and staff, but challenging to configure and maintain. Small or niche IT service providers do not have the required resources. Progent's Help Desk and ticketing program gives IT service organizations an economical way to keep their custom branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your business can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

• Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is available at additional cost.
• Optional onsite service in major metros is offered across the country at additional cost.
• You have full control of your clients and invoicing.
• Your clients submit incident reports using your branded web portal, an 800 number, or by sending an email to your dedicated email address.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified online until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole source for practically all technical expertise your customers may need. You can build your team and core in-house competencies at your own pace without being forced to turn down new business due to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your coordination, and invoices you instead of your client.
• By-the-Minute Billing: Progent charges by the minute to reign in costs.
• Extensive Documentation: Progent uses an enterprise-class documentation platform to ensure that all IT services performed are fully described. This allows support group to transfer account responsibilities to in-house personnel when you have enough staff and appropriate technical skills.

• Safely Grow Your Service Practice: You can quickly and safely take on more opportunities beyond your core areas of excellence and open new territories without exposure to the risks involved with increasing your full-time staff too quickly.
• Re-enforce Your Name: You can improve your mind share as a comprehensive network support provider by offering more services to more clients under your own brand.
• Add to Your Services Catalog: Progent offers world-class support in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT support business.
• Rapid Escalation: With a large team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Make Your Clients Happy: Happy customers stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
• Remote Technical Support Experts: For 20 years, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Effective remote support cuts costs while delivering quick results.
• Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Lakeland, Florida Companies
Progent's seasoned roster of certified consultants can deliver Lakeland, Florida organizations a wide array of online consulting and debugging services. Practice areas covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Lakeland, Florida
For additional details about Progent's reseller program for network service organizations in Lakeland, Florida, call 1-800-993-9400 or see Contact Progent.