Carlsbad Specialists for Network Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Carlsbad
Progent's consulting support for IT service organizations in Carlsbad California allows your company to offer your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless augmentation of your in-house IT services group. This can help you grow your client base, flesh out your service offerings, satisfy your clients, and increase your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security professionals have acted as transparent supplements to the support staffs of some of the country's biggest IT service businesses. Progent's range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your branding.

Progent is a network consulting firm with 20 years of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your customers of world-class services. Progent bills you exclusively and performs under your instructions to provide your customers support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective service desk. But modern ticketing platforms are not just costly to acquire and staff, but also difficult to configure and manage. Small or niche IT support organizations do not have the required resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their company branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
• Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is available at additional cost.
• Optional onsite support in larger metros is offered throughout the US at extra cost.
• You keep complete control of your clients and invoicing.
• Your clients submit requests via your custom branded web portal, a toll-free number, or by sending a message to your dedicated mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows your support team to become a sole source for practically all IT expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without having to say no to new business owing to a gap in in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your internal IT service group, responding to your coordination, and invoices you instead of your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
• Extensive Reporting: Progent utilizes an enterprise-class reporting system to make sure all services performed are thoroughly documented. This enables your IT support organization to shift account assignments to internal consultants when you have enough people and appropriate technical skills.

• Safely Grow Your IT Support Practice: You can easily and safely take on additional opportunities beyond your main areas of expertise and serve additional geographies without assuming the risks associated with increasing your full-time staff too quickly.
• Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support provider by offering more solutions to more customers under your own company name.
• Add to Your Services Portfolio: Progent can provide world-class expertise in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
• Fast Escalation: With a large roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
• Keep Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
• Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Efficient online service cuts costs and produces quick solutions.
• Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Carlsbad, California Companies
Progent's seasoned roster of certified consultants and technical experts offers Carlsbad, California companies a broad array of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in Carlsbad, California
For additional information about Progent's reseller program for IT service firms in Carlsbad, California, call 1-800-993-9400 or refer to Contact Progent.