Broomfield Consulting Expertise for Computer Support Providers

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Broomfield
Progent's consulting support for network service organizations in Broomfield Colorado allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your own branding as a seamless extension of your in-house IT support group. This can help you grow your revenue, fill out your service catalog, create happy customers, and improve your profits.

Progent's nationwide roster of network experts, desktop support specialists, IT admins, and cybersecurity consultants have worked as transparent supplements to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency lets you elevate and protect your branding.

Progent is an IT consulting firm with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network engineers of any private computer services company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of professional IT services. Progent bills you directly and performs under your direction to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of an efficient IT Call Center. But full-featured ticketing systems are not just expensive to license and staff, but a hassle to configure and manage. Small or niche IT service firms do not have the required resources. Progent's Service Desk and ticketing solution offers IT support firms an affordable way to retain their custom branding while delivering their customers responsive desktop support built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technologies your company can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

• Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
• Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is available at extra cost.
• Optional on-premises service in major metros is available across the US at additional cost.
• You retain complete control of your clients and invoicing.
• Your customers submit requests via your custom branded Internet portal, a toll-free phone number, or by sending a message to your designated mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows you to become a sole source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, responding to your direction, and bills your firm rather than your customer.
• Granular Billing: Progent charges on a per-minute basis to minimize costs.
• Extensive Reporting: Progent uses an advanced reporting system to ensure that all services delivered are fully documented. This allows support group to transfer service responsibilities to internal consultants once you have sufficient people and appropriate skill sets.

• Safely Expand Your Service Business: You can easily and safely accept additional opportunities outside your main fields of expertise and open additional geographies without assuming the risks associated with expanding your head count too rapidly.
• Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more clients under your own company name.
• Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad array of technologies and can act as a dependable resource for expanding your IT support operations.
• Fast Escalation: With a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
• Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
• Online Support Experts: For two decades, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
• Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Broomfield, Colorado Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Broomfield, Colorado companies a wide range of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Reseller Program for IT Service Firms in Broomfield, Colorado
For additional details about Progent's reseller support for IT service organizations in Broomfield, Colorado, call 1-800-993-9400 or refer to Contact Progent.