Bellevue Expertise for Network Support Organizations

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Bellevue
Progent's consulting support for IT service organizations in Bellevue Washington allows you to provide your clients Progent's consulting and Help Desk support with your company's brand as a transparent extension of your regular IT support team. These services can put you on the fast track to add to your client base, close gaps in your service offerings, create happy clients, and improve your bottom line.

Progent's roster of network engineers, desktop integration and troubleshooting specialists, network administrators, and data security professionals have worked as transparent expansions to the support groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is an IT consulting firm with two decades of experience providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your clients of professional services. Progent bills you exclusively and performs under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but also challenging to set up and manage. Small or niche IT service providers do not have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

• Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
• Normal support times are from 5am to 7pm PST, five days per week.
• Extended support is available at extra cost.
• Optional on-premises service in larger metro areas is offered throughout the US at additional cost.
• You have full control of your clients and billing.
• Your customers enter incident reports using your own branded Internet portal, a toll-free phone number, or by sending an email to your specified email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service organizations allows you to become a sole source for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and core IT skills steadily without being forced to say no to new business due to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service team, responding to your direction, and invoices your firm instead of your client.
• By-the-Minute Billing: Progent charges by the minute to reign in expenses.
• Extensive Documentation: Progent utilizes an advanced documentation platform to make sure all services performed are thoroughly described. This enables support group to transfer service responsibilities to internal consultants once you have sufficient people and relevant technical skills.

• Safely Grow Your Service Practice: You can quickly and efficiently take on more opportunities outside your core fields of excellence and open additional geographies without assuming the risks associated with increasing your head count too quickly.
• Re-enforce Your Name: You can improve your mind share as a comprehensive network service firm by delivering more services to more customers using your own company name.
• Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
• Rapid Problem Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
• Make Your Customers Happy: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
• Remote Technical Support Experts: For two decades, Progent has provided online IT support ranging from Call Center support to advanced consulting. Effective remote support cuts costs and produces fast results.
• Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Bellevue, Washington Businesses
Progent's seasoned team of certified consultants and technical experts can provide Bellevue, Washington businesses a broad array of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More About Progent's Consulting Support for Network Service Firms in Bellevue, Washington
For more details about Progent's reseller program for IT service firms in Bellevue, Washington, call 1-800-993-9400 or refer to Contact Progent.