Arlington Consulting Experts for Network Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Arlington
Progent's consulting support for network service firms in Arlington Texas enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent extension of your regular IT support group. This can help you grow your revenue, fill out your service portfolio, create happy clients, and increase your profits.

Progent's roster of network experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless adjuncts to the support staffs of some of the world's largest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progent's transparency lets you promote and preserve your company's brand.

Progent is a network support firm with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network experts of any independent IT support company in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for network service providers offers seamless resale to your customers of world-class services. Progent invoices your firm directly and performs under your instructions to deliver your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also difficult to configure and maintain. Smaller IT service providers seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an affordable way to retain their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

• Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at extra cost.
• Optional onsite support in major metros is available across the US at additional cost.
• You keep complete control of your customers and invoicing.
• Your clients enter incident reports through your branded Internet portal, an 800 phone number, or by sending a request to your assigned mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to become a sole source for practically all technical expertise your clients may require. You can build your team and core in-house competencies at your own pace without having to decline new business owing to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service team, responding to your coordination, and bills your firm instead of your customer.
• Granular Billing: Progent charges by the minute to reign in expenses.
• Extensive Reporting: Progent uses an advanced service documentation system to make sure all IT services delivered are fully described. This makes it easy for support group to transfer account assignments to in-house personnel once you have sufficient staff and appropriate technical skills.

• Safely Grow Your IT Support Practice: You can easily and affordably accept additional opportunities beyond your core fields of expertise and open new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive network service firm by delivering more services to more clients under your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide world-class support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT service business.
• Rapid Problem Escalation: With a large team of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
• Keep Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
• Online Support Experts: For 20 years, Progent has provided remote network support from Help Desk support to advanced consulting. Effective online support saves money while delivering fast results.
• Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Arlington, Texas Organizations
Progent's seasoned roster of certified engineers can deliver Arlington, Texas businesses a wide array of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Support for Network Service Providers in Arlington, Texas
For additional information about Progent's reseller support for network service firms in Arlington, Texas, call 1-800-993-9400 or see Contact Progent.