Appleton Consulting for IT Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Appleton
Progent's consulting services for network service organizations in Appleton Wisconsin allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless extension of your in-house IT services team. This can help you add to your client base, flesh out your service portfolio, create happy customers, and increase your profits.

Progent's roster of network infrastructure experts, desktop support technicians, network administrators, and data security professionals have acted as seamless extensions to the support staffs of some of the country's largest IT support businesses. Progent's range of expertise allows you to widen the scope of your IT support practice, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network consulting firm with 20 years of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your clients of world-class services. Progent invoices your firm exclusively and works under your direction to deliver your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing systems are not just expensive to license and staff, but difficult to configure and manage. Smaller IT support organizations do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations an affordable way to keep their custom branding while delivering their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program allow you to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

• Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
• Standard support hours are from 5am to 7pm PST, five days per week.
• Extended support is offered at additional cost.
• Optional on-premises service in larger metro areas is offered across the US at additional cost.
• You have full control of your clients and billing.
• Your customers submit requests via your branded web portal, a toll-free phone number, or by directing an email to your dedicated email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your staff and strategic IT skills steadily without being forced to decline opportunities owing to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house support group, responding to your management, and invoices you instead of your customer.
• Granular Billing: Progent bills by the minute to reign in costs.
• Extensive Documentation: Progent uses an advanced documentation system to make sure all services delivered are thoroughly documented. This allows support group to transfer service responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.

• Safely Grow Your IT Support Business: You can easily and safely take on additional opportunities outside your core fields of expertise and serve additional territories without the risks involved with increasing your full-time staff too quickly.
• Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service provider by delivering more services to more clients using your own company name.
• Add to Your IT Support Portfolio: Progent can provide world-class expertise in a broad array of technologies and can be a reliable resource for growing your IT service operations.
• Rapid Problem Escalation: With a large roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
• Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
• Remote Support Experts: For two decades, Progent has delivered remote IT support from Call Center services to advanced consulting. Efficient online support saves money and produces fast results.
• Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Appleton, Wisconsin Companies
Progent's veteran roster of certified consultants and technical experts can deliver Appleton, Wisconsin businesses a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Reseller Support for IT Service Organizations in Appleton, Wisconsin
To learn more information about Progent's reseller program for network service firms in Appleton, Wisconsin, call 1-800-993-9400 or visit Contact Progent.