St. Paul Consulting for IT Service Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in St. Paul
Progent's consulting services for network service firms in St. Paul Minnesota allows your company to provide your clients Progent's consulting and Help Desk support using your company's brand as a transparent augmentation of your regular IT support team. These services can put you on the fast track to add to your revenue, close gaps in your service offerings, satisfy your clients, and improve your bottom line.

Progent's roster of network infrastructure engineers, desktop support technicians, network admins, and data security consultants have acted as transparent extensions to the IT groups of some of the country's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the scope of your IT service practice, and Progent's transparency helps you strengthen and protect your branding.

Progent is an IT support company with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent IT services company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of professional services. Progent bills your firm exclusively and performs under your direction to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of a successful service desk. But full-featured ticketing platforms are not just expensive to license and staff, but also a hassle to set up and manage. Smaller IT service organizations seldom have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support organizations an economical way to keep their custom branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to increase your support workload, the range of technical issues your company can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

• Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
• Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at additional cost.
• Optional on-premises service in major metro areas is offered throughout the US at extra cost.
• You have complete control of your customers and invoicing.
• Your customers enter requests by means of your branded Internet portal, a toll-free phone number, or by sending an email to your designated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a sole point of contact for virtually all IT expertise your customers may require. You can build your team and strategic in-house competencies at your own pace without having to say no to new business owing to a lack of in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, under your direction, and invoices your firm instead of your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
• Extensive Documentation: Progent uses an enterprise-class service documentation system to make sure all IT services delivered are thoroughly described. This enables you to transfer service responsibilities to internal consultants once you have enough staff and relevant technical skills.

• Safely Grow Your IT Support Practice: You can easily and efficiently take on more opportunities outside your main fields of expertise and open new territories without exposure to the risks involved with increasing your full-time staff too rapidly.
• Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT service firm by delivering more services to more clients under your own company name.
• Add to Your IT Support Portfolio: Progent can provide top-tier support in a wide range of IT disciplines and can act as a dependable resource for expanding your IT support business.
• Fast Problem Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
• Keep Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
• Remote Technical Support Experts: For two decades, Progent has provided online network support ranging from Call Center support to high-level consulting. Effective remote service cuts costs and produces fast results.
• Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for St. Paul, Minnesota Businesses
Progent's veteran roster of certified consultants and technical experts can provide St. Paul, Minnesota companies a broad range of online consulting and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in St. Paul, Minnesota
To learn additional details about Progent's consulting program for IT service organizations in St. Paul, Minnesota, call 1-800-993-9400 or see Contact Progent.