Spartanburg Consulting Services for IT Service Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Spartanburg
Progent's consulting services for IT service organizations in Spartanburg South Carolina enables your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house IT services group. These services can put you on the fast track to add to your client base, flesh out your service catalog, satisfy your clients, and improve your profits.

Progent's nationwide roster of network experts, PC support technicians, network admins, and cybersecurity professionals have worked as transparent supplements to the IT staffs of some of the country's biggest IT support firms. Progent's range of expertise allows you to broaden the scope of your IT service business, and Progent's transparency lets you promote and protect your branding.

Progent is an IT consulting company with 20 years of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class services. Progent bills your firm exclusively and works under your direction to deliver your clients consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing platforms are not only expensive to acquire and staff, but also a hassle to configure and manage. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations an affordable way to keep their custom branding while providing their customers world-class desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

• Progent's online desktop service group delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
• Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in larger metro areas is available throughout the US at additional cost.
• You retain complete control of your clients and invoicing.
• Your clients enter service requests using your own branded Internet portal, an 800 number, or by directing an email to your assigned mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows you to act as a single point of contact for practically all technical expertise your customers may need. You can build your staff and core IT skills steadily without having to turn down new business owing to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service team, responding to your management, and invoices you rather than your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
• Detailed Reporting: Progent uses an advanced reporting system to ensure that all services delivered are thoroughly documented. This enables your IT support organization to shift service assignments to internal personnel when you have sufficient staff and appropriate skill sets.

• Safely Grow Your IT Support Business: You can quickly and affordably take on more jobs beyond your core areas of expertise and open new geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
• Strengthen Your Name: You can solidify your mind share as a comprehensive IT support firm by delivering more services to more customers under your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can act as a reliable resource for growing your IT service operations.
• Rapid Escalation: With a large roster of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Keep Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
• Remote Technical Support Experts: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Effective online service cuts costs while delivering quick results.
• Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Spartanburg, South Carolina Businesses
Progent's nationwide team of certified consultants can deliver Spartanburg, South Carolina organizations a wide range of remote consulting and debugging services. Practice areas covered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Program for IT Service Firms in Spartanburg, South Carolina
For more information about Progent's reseller program for network service firms in Spartanburg, South Carolina, call 1-800-993-9400 or refer to Contact Progent.