Santa Monica Consulting Services for Computer Support Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Santa Monica
Progent's consulting services for IT service firms in Santa Monica California allows your company to offer your clients Progent's consulting and Help Desk support using your brand as a transparent extension of your in-house network support group. These services can help you add to your client base, flesh out your service portfolio, satisfy your customers, and improve your profits.

Progent's team of network infrastructure engineers, desktop support technicians, network admins, and data security professionals have worked as transparent expansions to the IT staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT consulting company with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your clients of world-class services. Progent invoices you exclusively and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an effective service desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also challenging to set up and manage. Small or niche IT support companies seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT support firms a practical way to keep their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's online desktop support group provides Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
• Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at additional cost.
• Optional on-premises service in major metro areas is offered across the US at extra cost.
• You have complete control of your customers and billing.
• Your clients enter incident reports through your custom branded web portal, an 800 phone number, or by sending an email to your specified email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to act as a single point of contact for virtually all IT expertise your clients may require. You can grow your team and strategic in-house competencies at your own pace without having to turn down opportunities due to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a seamless extension of your in-house IT service team, responding to your management, and invoices you rather than your customer.
• By-the-Minute Billing: Progent bills by the minute to minimize costs.
• Extensive Service Reporting: Progent utilizes an enterprise-class reporting platform to make sure all services performed are thoroughly described. This makes it easy for you to shift account assignments to in-house consultants once you have enough people and relevant technical skills.

• Safely Grow Your IT Support Practice: You can easily and affordably take on more jobs beyond your main areas of excellence and serve additional geographies without assuming the risks associated with expanding your head count too quickly.
• Strengthen Your Brand: You can improve your positioning as a full-spectrum IT service firm by delivering more solutions to more clients under your own brand.
• Add to Your Services Portfolio: Progent offers top-tier support in a wide array of technologies and can act as a dependable resource for growing your IT service operations.
• Fast Problem Escalation: Thanks to a sizable team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
• Keep Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
• Remote Support Professionals: For 20 years, Progent has provided remote IT support from Help Desk services to high-level consulting. Effective online support cuts costs while delivering quick results.
• Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Santa Monica, California Organizations
Progent's seasoned roster of certified engineers can deliver Santa Monica, California companies a wide range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Program for IT Service Firms in Santa Monica, California
For more information about Progent's reseller program for IT service firms in Santa Monica, California, call 1-800-993-9400 or see Contact Progent.