Plano Consulting Expertise for Network Service Organizations

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Plano
Progent's consulting services for IT service firms in Plano Texas enables you to offer your clients Progent's consulting expertise and Help Desk support under your own branding as a transparent supplement to your in-house network services group. These services can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network experts, desktop support specialists, network administrators, and data security consultants have worked as seamless adjuncts to the IT groups of some of the world's biggest IT support firms. Progent's breadth and depth of expertise enables you to add to the scope of your IT support practice, and Progent's transparency helps you promote and protect your company's brand.

Progent is a network support company with 20 years of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service firms offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but challenging to set up and maintain. Smaller IT support firms rarely have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT support firms an affordable way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing services allow you to expand your support workload, the range of technical issues your business can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

• Progent's remote desktop support team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Standard support times are 5am to 7pm PST, five days a week.
• Extended support is available at extra cost.
• Optional on-premises support in major metros is offered throughout the US at additional cost.
• You have complete control of your clients and billing.
• Your customers enter incident reports by means of your branded Internet portal, a toll-free number, or by sending a request to your specified mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a single source for practically all technical expertise your customers may require. You can build your staff and core in-house competencies steadily without being forced to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service group, responding to your coordination, and bills your firm rather than your customer.
• Granular Billing: Progent charges by the minute to minimize expenses.
• Detailed Documentation: Progent uses an enterprise-class service documentation platform to make sure all IT services delivered are thoroughly described. This makes it easy for your IT support organization to shift account responsibilities to internal personnel once you have enough people and relevant skill sets.

• Safely Grow Your IT Support Business: You can easily and safely take on additional jobs beyond your main areas of excellence and serve additional territories without the risks associated with increasing your head count too rapidly.
• Re-enforce Your Brand: You can improve your mind share as a comprehensive IT support firm by delivering more services to more clients under your own company name.
• Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad range of technologies and can be a reliable resource for expanding your IT service business.
• Rapid Escalation: With a large roster of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
• Keep Your Clients Happy: Satisfied customers stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
• Remote Technical Support Professionals: For two decades, Progent has delivered online IT support from Call Center support to high-level consulting. Efficient online support saves money and produces fast results.
• Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Plano, Texas Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Plano, Texas companies a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Reseller Support for IT Service Firms in Plano, Texas
For additional details about Progent's consulting support for network service organizations in Plano, Texas, call 1-800-993-9400 or visit Contact Progent.