Manchester Consulting Expertise for Network Service Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Manchester
Progent's consulting services for IT service organizations in Manchester New Hampshire enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house IT services team. This can ease the way for you to grow your client base, fill out your service catalog, satisfy your clients, and increase your bottom line.

Progent's roster of network engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as seamless extensions to the IT groups of some of the world's biggest IT support businesses. Progent's range of expertise allows you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT consulting company with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an efficient IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also a hassle to set up and maintain. Smaller IT support organizations do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to keep their company branding while delivering their clients responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technical issues your company can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

• Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
• Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is available at extra cost.
• Optional onsite support in major metro areas is available throughout the country at extra cost.
• You keep full control of your customers and invoicing.
• Your customers submit service requests through your own branded web portal, a toll-free number, or by sending an email to your dedicated email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service providers allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and core in-house competencies steadily without being forced to turn down opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service group, responding to your management, and invoices your firm rather than your client.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Service Documentation: Progent utilizes an advanced service documentation system to make sure all IT services performed are fully described. This makes it easy for you to shift service responsibilities to internal personnel when you have sufficient staff and relevant skill sets.

• Safely Grow Your IT Support Business: You can easily and affordably accept additional opportunities beyond your core areas of excellence and serve new geographies without assuming the risks associated with expanding your head count too rapidly.
• Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT service firm by offering more services to more customers under your own company name.
• Add to Your Services Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a reliable resource for growing your IT support business.
• Rapid Escalation: Thanks to a sizable roster of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Keep Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
• Remote Support Professionals: For two decades, Progent has delivered remote IT support from Call Center services to high-level consulting. Efficient online support saves money while delivering fast results.
• Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Manchester, New Hampshire Companies
Progent's seasoned roster of certified engineers offers Manchester, New Hampshire companies a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Program for Network Service Firms in Manchester, New Hampshire
To learn additional information about Progent's reseller program for network service firms in Manchester, New Hampshire, call 1-800-993-9400 or visit Contact Progent.