Huntington Beach Consulting Experts for Computer Support Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Huntington Beach
Progent's consulting services for IT service firms in Huntington Beach California enables your company to provide your customers Progent's consulting and Help Desk support under your brand as a seamless supplement to your in-house IT support group. This can ease the way for you to add to your client base, fill out your service portfolio, satisfy your clients, and improve your profits.

Progent's nationwide team of network experts, PC integration and troubleshooting specialists, network administrators, and data security professionals have worked as seamless supplements to the support staffs of some of the world's largest IT support businesses. Progent's range of technical knowledge allows you to broaden the scope of your IT support business, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network support company with 20 years of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer services company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but also challenging to set up and manage. Smaller IT service firms rarely have the required resources. Progent's Help Desk and ticketing solution offers IT service firms a practical way to retain their company branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program allow you to increase your physical and virtual support workload, the range of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support firms include:

• Progent's remote desktop service group provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
• Standard service times are 5am to 7pm PST, five days a week.
• Extended support is offered at additional cost.
• Optional onsite support in larger metros is available throughout the country at additional cost.
• You have full control of your customers and billing.
• Your clients submit incident reports using your own branded Internet portal, a toll-free phone number, or by directing a request to your assigned mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service providers allows your support team to act as a sole source for practically all technical guidance and troubleshooting your customers may require. You can grow your staff and core IT skills at your own pace without having to say no to new business owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your in-house support team, responding to your coordination, and invoices you instead of your client.
• By-the-Minute Billing: Progent charges by the minute to reign in costs.
• Extensive Service Documentation: Progent utilizes an advanced reporting system to ensure that all services performed are fully described. This makes it easy for your IT support organization to transfer service assignments to in-house consultants once you have sufficient people and relevant technical skills.

• Safely Grow Your Service Practice: You can quickly and safely accept additional opportunities outside your main fields of excellence and open additional territories without exposure to the risks involved with increasing your head count too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support firm by offering more services to more customers using your own brand.
• Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide range of technologies and can act as a dependable resource for expanding your IT service operations.
• Fast Problem Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
• Make Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
• Online Support Experts: For 20 years, Progent has delivered online IT support ranging from Call Center services to high-level consulting. Efficient remote support saves money and produces fast results.
• Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Huntington Beach, California Companies
Progent's nationwide team of certified consultants and technical experts can provide Huntington Beach, California businesses a wide array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Providers in Huntington Beach, California
To learn additional details about Progent's reseller program for IT service firms in Huntington Beach, California, call 1-800-993-9400 or see Contact Progent.