El Paso Specialists for Network Service Providers

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in El Paso
Progent's consulting support for network service firms in El Paso Texas enables you to provide your customers Progent's consulting and Help Desk support under your brand as a seamless supplement to your in-house network services team. This can put you on the fast track to add to your client base, fill out your service offerings, satisfy your customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and cybersecurity consultants have acted as transparent adjuncts to the support groups of some of the country's biggest IT support firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT service business, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is a network support company with 20 years of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent computer support company in the world. Progent has provided online technical support and consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of professional services. Progent bills your firm directly and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing systems are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT service firms do not have the required resources. Progent's Service Desk and ticketing program offers IT support organizations a practical way to retain their company branding while providing their clients world-class desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support workload, the diversity of technical issues your company can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

• Progent's remote desktop service team delivers Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
• Normal service hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is offered at extra cost.
• Optional on-premises support in major metros is offered throughout the country at extra cost.
• You have complete control of your clients and billing.
• Your customers submit requests by means of your custom branded Internet portal, a toll-free number, or by directing an email to your specified email address.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows your support team to act as a sole source for practically all IT expertise your customers may need. You can grow your staff and core in-house competencies at your own pace without being forced to decline new business owing to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, under your direction, and bills your firm rather than your customer.
• Granular Billing: Progent bills on a per-minute basis to minimize expenses.
• Extensive Documentation: Progent utilizes an advanced service reporting system to ensure that all IT services delivered are thoroughly documented. This allows you to shift service assignments to in-house consultants when you have sufficient people and relevant skill sets.

• Safely Expand Your IT Support Business: You can easily and affordably accept additional jobs beyond your main areas of expertise and serve new territories without assuming the risks involved with expanding your full-time staff too rapidly.
• Strengthen Your Brand: You can improve your mind share as a comprehensive network support firm by delivering more solutions to more clients under your own company name.
• Add to Your IT Support Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support business.
• Rapid Escalation: Thanks to a sizable roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
• Remote Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Efficient remote support saves money and produces fast results.
• Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for El Paso, Texas Companies
Progent's veteran roster of certified engineers offers El Paso, Texas businesses a broad array of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in El Paso, Texas
For more details about Progent's consulting support for IT service organizations in El Paso, Texas, call 1-800-993-9400 or visit Contact Progent.