Richmond Consulting Experts for Network Support Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Richmond
Progent's consulting support for IT service organizations in Richmond Virginia enables your company to provide your clients Progent's consulting and Help Desk support with your own branding as a transparent augmentation of your in-house network services group. This can help you add to your client base, close gaps in your service offerings, create happy customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as seamless adjuncts to the IT staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's transparency helps you promote and preserve your branding.

Progent is a network support company with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your clients of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to a successful IT Call Center. But modern ticketing platforms are not just costly to acquire and staff, but challenging to configure and manage. Smaller IT service companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to keep their own branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services enable you to increase your physical and virtual support workload, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

• Progent's remote desktop service team provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
• Normal service times are from 5am to 7pm PST, five days a week.
• Extended support is offered at extra cost.
• Optional onsite service in major metros is available across the US at extra cost.
• You have full control of your clients and invoicing.
• Your customers enter incident reports by means of your branded Internet portal, an 800 phone number, or by directing a message to your dedicated mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without having to decline new business owing to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your management, and invoices you rather than your client.
• Granular Billing: Progent charges by the minute to reign in expenses.
• Extensive Service Documentation: Progent utilizes an advanced service reporting system to ensure that all IT services delivered are fully described. This allows your IT support organization to transfer account responsibilities to in-house consultants when you have enough staff and appropriate technical skills.

• Safely Grow Your Service Practice: You can easily and affordably accept additional jobs beyond your core areas of excellence and serve additional geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
• Strengthen Your Brand: You can improve your mind share as a comprehensive IT support firm by offering more services to more customers under your own company name.
• Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service business.
• Fast Problem Escalation: With a sizable team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
• Keep Your Customers Satisfied: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
• Online Support Experts: For 20 years, Progent has provided remote IT support from Help Desk support to high-level consulting. Efficient online support saves money while delivering quick solutions.
• Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Richmond, Virginia Businesses
Progent's seasoned team of certified consultants can deliver Richmond, Virginia organizations a wide array of online consulting and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Program for Network Service Firms in Richmond, Virginia
For additional details about Progent's reseller program for network service firms in Richmond, Virginia, call 1-800-993-9400 or visit Contact Progent.