Omaha Specialists for IT Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Omaha
Progent's consulting support for IT service firms in Omaha Nebraska allows you to offer your customers Progent's consulting and Help Desk support with your company's brand as a transparent augmentation of your in-house IT support team. This can put you on the fast track to grow your client base, flesh out your service portfolio, create happy customers, and increase your profits.

Progent's team of network infrastructure experts, desktop support specialists, IT administrators, and data security consultants have worked as transparent extensions to the IT groups of some of the country's largest IT service businesses. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your customers of professional services. Progent invoices you directly and works under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also challenging to configure and manage. Smaller IT service firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service firms an affordable way to keep their company branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your support workload, the range of technical issues your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

• Progent's remote desktop support staff provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
• Normal service times are from 5am to 7pm PST, five days a week.
• Extended support is available at additional cost.
• Optional on-premises support in larger metros is offered throughout the US at extra cost.
• You keep full control of your customers and invoicing.
• Your customers enter incident reports by means of your own branded web portal, a toll-free phone number, or by sending a message to your assigned email address.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows your support team to become a sole source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies steadily without having to say no to opportunities due to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service team, under your management, and bills your firm instead of your customer.
• Granular Billing: Progent bills by the minute to reign in expenses.
• Detailed Reporting: Progent uses an enterprise-class documentation system to make sure all IT services performed are fully described. This makes it easy for your IT support organization to transfer service assignments to in-house consultants once you have enough staff and relevant technical skills.

• Safely Expand Your IT Support Practice: You can easily and efficiently take on additional opportunities outside your core areas of expertise and open new geographies without the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support firm by offering more services to more customers using your own brand.
• Add to Your Services Portfolio: Progent can provide top-tier support in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service operations.
• Fast Problem Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
• Keep Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
• Remote Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Efficient remote support cuts costs while delivering quick solutions.
• Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's technology certifications.

Progent's Areas of Expertise for Omaha, Nebraska Businesses
Progent's veteran team of certified engineers offers Omaha, Nebraska businesses a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Program for Network Service Organizations in Omaha, Nebraska
To learn more information about Progent's consulting program for network service organizations in Omaha, Nebraska, call 1-800-993-9400 or refer to Contact Progent.