Lexington-Fayette Consulting Services for Network Support Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Lexington-Fayette
Progent's consulting support for network service organizations in Lexington-Fayette Kentucky allows your company to provide your customers Progent's consulting and Help Desk Call Center support under your brand as a seamless extension of your regular network support team. These services can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network experts, PC integration and troubleshooting specialists, network admins, and data security consultants have acted as transparent supplements to the support staffs of some of the world's biggest IT support businesses. Progent's range of expertise allows you to add to the scope of your IT support business, and Progent's transparency helps you promote and preserve your branding.

Progent is a network support company with 20 years of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT support company in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your customers of professional services. Progent bills you exclusively and works under your direction to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but challenging to set up and manage. Small or niche IT support providers rarely have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service firms an economical way to keep their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your support workload, the range of technologies your business can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

• Progent's remote desktop service group provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is offered at extra cost.
• Optional on-premises service in larger metros is available throughout the US at extra cost.
• You keep full control of your clients and invoicing.
• Your clients enter service requests via your custom branded web portal, an 800 phone number, or by directing a message to your dedicated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for virtually all technical expertise your clients may need. You can grow your staff and strategic IT skills at your own pace without having to turn down new business owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a seamless supplement to your in-house support group, under your management, and bills your firm rather than your customer.
• Granular Billing: Progent bills by the minute to reign in costs.
• Detailed Reporting: Progent utilizes an advanced service reporting system to make sure all IT services delivered are thoroughly described. This makes it easy for your IT support organization to transfer service assignments to internal personnel when you have enough staff and appropriate skill sets.

• Safely Grow Your IT Support Practice: You can quickly and efficiently accept additional jobs outside your main areas of excellence and open new territories without exposure to the risks involved with increasing your full-time staff too rapidly.
• Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more clients using your own company name.
• Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of technologies and can act as a reliable reservoir of skills for growing your IT service business.
• Rapid Problem Escalation: With a large team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
• Make Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
• Online Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center support to advanced consulting. Efficient online service saves money while delivering fast results.
• Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Lexington-Fayette, Kentucky Companies
Progent's seasoned team of certified consultants and technical experts can provide Lexington-Fayette, Kentucky companies a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Organizations in Lexington-Fayette, Kentucky
To learn additional details about Progent's reseller program for IT service firms in Lexington-Fayette, Kentucky, call 1-800-993-9400 or see Contact Progent.