Buffalo Specialists for Network Service Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Buffalo
Progent's consulting support for network service firms in Buffalo New York enables you to provide your clients Progent's consulting and Help Desk support under your company's own branding as a transparent supplement to your in-house network services team. These services can put you on the fast track to add to your client base, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's team of network engineers, PC support specialists, network admins, and data security consultants have acted as seamless adjuncts to the IT groups of some of the country's biggest IT support businesses. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service business, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network consulting firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers features transparent resale to your clients of world-class services. Progent bills you exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective Help Desk. But modern ticketing systems are not only costly to license and staff, but also a hassle to configure and manage. Smaller IT service firms rarely have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to retain their custom branding while delivering their customers responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program enable your IT service firm to expand your support volume, the range of technologies your company can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

• Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is available at extra cost.
• Optional on-premises support in major metro areas is available throughout the country at extra cost.
• You keep full control of your customers and billing.
• Your customers enter requests by means of your own branded web portal, an 800 phone number, or by sending a message to your specified mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without being forced to turn down opportunities due to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your internal support team, responding to your coordination, and invoices your firm rather than your customer.
• Granular Billing: Progent bills by the minute to reign in costs.
• Extensive Service Reporting: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are thoroughly documented. This enables support group to shift service assignments to in-house personnel once you have enough staff and appropriate skill sets.

• Safely Grow Your Service Practice: You can quickly and efficiently take on more jobs beyond your core areas of excellence and open additional territories without exposure to the risks involved with expanding your full-time staff too quickly.
• Strengthen Your Name: You can solidify your mind share as a comprehensive IT service firm by delivering more solutions to more customers using your own company name.
• Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a dependable resource for growing your IT support operations.
• Fast Problem Escalation: With a large team of senior IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
• Keep Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
• Remote Support Experts: For two decades, Progent has delivered remote network support from Help Desk support to advanced consulting. Efficient online service cuts costs while delivering fast solutions.
• Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Buffalo, New York Organizations
Progent's veteran team of certified engineers can provide Buffalo, New York organizations a broad array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Program for IT Service Firms in Buffalo, New York
For more details about Progent's consulting support for IT service organizations in Buffalo, New York, call 1-800-993-9400 or see Contact Progent.