Enlarging your remote workforce may have a significant impact on network infrastructure, security, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Huntington Beach organization to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Huntington Beach, California organizations to succeed with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide changeover to a teleworker business model, which might be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive network of online technical support experts combined with enterprise-class ticketing and tracking software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or update the status of their current tickets, enter details, and append screen captures and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows your company to augment your current Call Center team by splitting delivery of Call Center support transparently between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support model based on the leading professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your at-home workforce, visit Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Huntington Beach, California organization, call 1-800-993-9400 or refer to Contact Progent.