UNIX, Linux, Solaris, and Apple Mac OS X Remote Support for

For small companies located in Houston Texas, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's online support services offer excellent value because they are equipped with the real-world background and the advanced tools to resolve the majority of information system problems quickly. Efficient support reduces direct costs since solutions require fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves additionally in incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management.

Progent's billing model for remote support is structured to get the most out of your network support investment. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. In contrast to typical remote service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean model for billing prevent situations where fast fixes manage to end up as large invoices. Progent's penchant for solving problems efficiently results in your company conserving cash.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of optimized tools and proven processes that permit the maximum level of efficiency for online help and repair for small business information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's remote service group to communicate with your environment without violating system security.

Progent's sophisticated service database system maintains extensive records for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services provided to each Progent client by any Progent consultant. This history of anomalies and repairs is organized as a quickly accessible internal database that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to determine the best solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Houston Texas or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's remote consulting professionals have credentials in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's engineers to resolve virtually any crisis that may take place in a small company network. Certifications held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help clients with multi-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote services Offered by Progent to clients in Houston include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad range of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy management, and migration from older applications to current MS Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX/Linux consultants can provide emergency online help for analyzing anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and indicates an individual's network technology knowledge at the master level. CCIEs can handle even the most intractable problems encountered in network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to resolve even the most intractable problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few consulting organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so you can receive immediate help for complex network issues that are hurting business efficiency but are outside the experience of your regular network support group or consultant. Progent's CCIE engineers can interface to your computer system by means of state-of-the-art on-line troubleshooting tools to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.

• Authorized Windows Expertise
  Progent's Microsoft-expert online support engineers can provide network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a broad variety of technology support including Windows Server 2022 planning and migration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad range of online desktop support and troubleshooting services including Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified System Security Specialists
  Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to clean up quickly after a serious breach. Security services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; building safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online support to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the resources to support an internal Help Desk Call Center but who want fast communication with a reliable Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk consulting services can guide you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Help Desk application software to address the special demands of your business, or providing occasional phone support personnel to reinforce your in-house Call Center group during unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new applications.

  Progent's Call Center staff of seasoned information technology professionals gives your computer users in Houston Texas fast assistance from a dependable technical support resource with extensive experience offering telephone-based support and online diagnostics for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key contributor to business performance, and Progent's goal is to fix and not merely track technical problems.

• Business Applications Support: Training, Programming, and Troubleshooting
  Progent's Applications Consulting Group offers phone-based and in-depth consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, MS Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac experts can nurture the imaginative elements of Mac computing by offering phone-based consulting services and education in imaging, sound, and video. Progent's consultants offer help in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or establishing an audio/video post production studio.

  Online Network Monitoring Support
  Progent can provide companies in Houston Texas remote network monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By anticipating potential issues before they grow into network outages, remote monitoring can minimize stressful and costly network failures. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems based on a combination of OS platforms.

Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.