Enlarging your at-home workforce can have a major impact on network architecture, security, and corporate workflows. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Houston organization to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent can provide services ranging from on demand guidance for helping you past occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Houston, Texas companies to with any aspect of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide transition to a telecommuter workforce, which could be driven by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote technical support experts combined with enterprise-class trouble ticketing and tracking software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current tickets, add information, and append screen captures and relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables you to augment your current Help Desk Call Center staff by splitting delivery of Help Desk support transparently between your in-house support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model based on the leading PSA platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class desktop support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Houston, Texas business, call 1-800-993-9400 or refer to Contact Progent.