Besides providing fast access to guidance from top-tier IT professionals and subject matter experts to assist Houston, Texas businesses to resolve specific IT problems or strategic initiatives, Progent can provide short-term staffing to deal with more broadly defined services such as desktop support, network management, and Help Desk response. Temporary staffing makes it possible for businesses to deal with planned or unplanned surges in demand for network personnel, which may result from scenarios such as company mergers, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new regulations. Short-term staffing can also fill voids resulting from the absence of in-house IT personnel because of vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services give businesses the flexibility to react to increases in requirements for IT services without dealing with the costs and delays associated with vetting and recruiting appropriate technical help and without the risk of adding to your full-time staff size.

Key aspects of Progent's short-term staff augmentation services include:

  • Rapid availability of reliable IT pros
  • Simple initiation, termination, and re-engagement of services
  • Transparent extension of your full-time network support team
  • Comprehensive reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Strong relationship with a top-level, full-service source for network expertise
Progent's Shared Help Desk Service
Progent's co-managed Call Center program is a proven flexible staff expansion alternative that allows IT groups to share the responsibilities of Help Desk support seamlessly between their full-time IT personnel and Progent's nationwide pool of technical support experts. Acting as a seamless extension of your full-time Help Desk, Progent's co-managed Call Center program is a joint support alternative powered by the industry's leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning ownership, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT services for businesses throughout the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.

Progent's Practice Areas for Houston, Texas Companies
Progent's seasoned roster of certified engineers can deliver Houston, Texas organizations a broad range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Contact Progent for Short-Term Staff Augmentation for Houston, Texas Businesses
To learn more about Progent's temporary supplemental staffing services for Houston, Texas organizations, call 800-993-9400 or visit Contact Progent.