Houston Specialists for Network Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Houston
Progent's consulting services for network service organizations in Houston Texas enables your company to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless supplement to your in-house network services team. This can help you grow your client base, flesh out your service catalog, create happy customers, and improve your profits.

Progent's nationwide roster of network engineers, desktop support specialists, network admins, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the world's largest IT service businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is a network consulting company with two decades of experience providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent IT services firm in the world. Progent has delivered online IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for IT service firms features transparent resale to your clients of professional services. Progent bills you exclusively and works under your direction to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an efficient service desk. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to configure and manage. Small or niche IT support firms rarely have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their custom branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program allow you to expand your support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

• Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
• Normal support times are 5am to 7pm PST, five days per week.
• Extended support is offered at extra cost.
• Optional onsite service in larger metros is available across the country at additional cost.
• You keep complete control of your clients and invoicing.
• Your clients submit service requests by means of your branded Internet portal, a toll-free number, or by directing a request to your specified mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified online until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows you to act as a sole source for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills at your own pace without being forced to decline new business owing to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, responding to your management, and bills you instead of your customer.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Detailed Reporting: Progent uses an enterprise-class service documentation platform to ensure that all IT services delivered are fully documented. This enables you to shift account assignments to in-house consultants when you have sufficient people and appropriate skill sets.

• Safely Grow Your IT Support Business: You can easily and affordably take on more jobs outside your core fields of excellence and serve additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
• Strengthen Your Brand: You can improve your positioning as a full-spectrum network service provider by offering more services to more customers using your own company name.
• Flesh Out Your Services Catalog: Progent can provide top-tier support in a wide array of IT disciplines and can act as a dependable resource for expanding your IT support business.
• Fast Escalation: With a sizable team of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
• Keep Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
• Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to high-level consulting. Efficient remote service cuts costs and produces quick results.
• Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Houston, Texas Companies
Progent's seasoned team of certified engineers can provide Houston, Texas businesses a broad array of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Organizations in Houston, Texas
To learn more details about Progent's consulting program for IT service organizations in Houston, Texas, call 1-800-993-9400 or see Contact Progent.