Mobile Consulting Services

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile PDAs were at one time among the most popular solutions for maintaining anytime-anywhere access to email, calendars, web programs, and other critical business data. Progent can provide Houston, Texas businesses the expertise of BlackBerry-certified consultants who can help businesses to maintain existing BlackBerry environments or transition efficiently to a more popular mobile platform.

As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, effective integration and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To handle issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and shared databases, small businesses often turn to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry-based environments economically and efficiently, dispensing with the need for an internal BlackBerry technology specialist and lowering the expense and stress of supporting wireless workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, combined with Progent's efficient online service delivery capabilities, provides small companies an economical alternative for incorporating BlackBerry products seamlessly into their information system.

Progent's engineers can help your company with SQL Server 2019 integration consulting, SQL Server 2016 migration and management support, and Microsoft Exchange Server setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use management tools to help you monitor and control BlackBerry devices across your company, define security policies that make sense for your business, develop custom mobile software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.

Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry devices, offering a single platform for handling key tasks such as device installation, updates, and retirement and providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and supports remote synchronization.

BlackBerry BES Server provides a variety of data protection options beginning with automatic encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows excellent versatility in selecting levels of protection to match the special needs of your company's environment. Progent's BlackBerry authorized consultants can help your company to choose advanced security functions and enable them wirelessly. Samples of these over-the-air configurable security settings are:

• Disable a device
• Erase information from a lost or stolen BlackBerry smartphone
• Lock out Bluetooth functionality
• Activate built-in protection against malware

BlackBerry BES Server also provides flexibility in determining mechanisms to prevent BlackBerry users from installing or executing unsecure or unauthorized programs. Progent can help you to select blocking processes like:

• List precisely what programs are allowed on the device
• Prevent third-party applications from using non-volatile memory on the device
• Select which functions external applications can use on the BlackBerry device
• Restrict the types of connections third-party applications running on the BlackBerry smartphone can initialize
• Prevent all external applications from being loaded or executed on the smartphone

Expert RIM BlackBerry Consulting and Technical Support Available Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible online to deliver expert technical help to businesses in the Houston region or throughout Texas. Progent's experienced remote technical support team has helped businesses resolve computer issues and cut IT service expenses in every state in the United States and established a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers remote help for a broad array of issues related to RIM BlackBerry products such as wireless synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements analysis, system design, installation planning and implementation, performance tuning, configuration of a high-availability environment, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a mobile wireless environment that meets your IT budget and supports your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry BES Server, assist your organization to determine which administration approach and hardware products match your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices about alternatives for software versions, server hardware and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can help your company to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to perform network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and remove BlackBerry smartphone users on Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the MDS and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Support from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about technical help for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.