Enlarging your at-home workforce may have a significant effect on IT infrastructure, security, and company processes. Progent has 20 years of background helping SMBs to plan, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can assist your Honolulu organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for telecommuters that promotes collaboration and delivers top value. Progent offers services ranging from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Honolulu, Hawaii companies to succeed with any facet of building a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide changeover to a from-home business model, which might be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a high-performing internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of remote IT support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Call Center staff by splitting responsibilities for Help Desk support seamlessly between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class IT support to your from-home workers, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Honolulu, Hawaii business, phone 1-800-993-9400 or refer to Contact Progent.