Quick, Low-cost Remote Computer Network Troubleshooting for Hollywood, Florida Small Companies
For over twenty years, Progent has specialized in delivering world-quality network support to clients with small-business budgets. Progent has built a powerful service solution that includes a streamlined, seamless virtual office network, custom remote troubleshooting tools, a substantial pool of consultants accredited in a broad array of technical disciplines, a Help Desk operational structure that maximizes responsiveness and guarantees follow-up, a global group of remote troubleshooting experts, in-person support availability for the majority of most zip codes in the U.S., and a company culture committed to solving technical issues in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your internal network service team. Co-sourcing can cut costs and help meet schedules for major projects like software design and development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and implement your cloud strategy.

Key Products and Technologies Supported by Progent for Business Networks in Hollywood, Florida
Progent's team of world-class support professionals provides support for virtually all facets of information technology found in companies of all sizes. Practice areas supported by Progent in and around Hollywood include:

Support Delivery Alternatives Available for Hollywood, Florida Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, and IT administration. Progent's model for providing network support is based on the Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid response, thorough service documentation, reliable follow-up, and tight cost monitoring for an array of network support delivery modes that include remote troubleshooting, onsite help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small companies the optimal solution: onsite service professionals when you need them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, visit Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class consultants who can provide assistance with critical products and technologies including Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test products, company-wide network security consulting, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for small business software such as financials, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects including site relocations and major system migrations, extended initiatives such as customizing a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database software programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or urgent response like data restoration and malware removal.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and medium-size companies to design, configure and debug the network infrastructure needed to support work-from-home employees. Areas of network infrastructure for which Progent's consultants can deliver guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi network design and implementation, and robust Internet connectivity. For information about Progent's infrastructure expertise for an at-home workforce, visit network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of availability and expandability but that is also simple for clients to transfer to another support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and network management while getting world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the multi- OS and loosely standardized environments common with small companies, and retains ownership of the software in the client's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of network technologies including firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system security and can help with advanced security projects such as SIEM solutions to help enterprises meet industry standards and government mandates for network information protection and incident reporting.

The scope and depth of Progent's engineering team bring a unique array of advantages to clients wishing to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of IT support, performing a broad range of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for repairing actual network problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major invoices for quick fixes. An additional advantage of by-the-minute invoicing is that you will be less tempted to permit less critical problems to fester until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to every customer. The discipline of detailing and archiving support activity allows more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain in-house support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Hollywood, Florida company wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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