Quick, Low-cost Online Computer Assistance for High Point, North Carolina Small Businesses
For more than two decades, Progent has focused on delivering world-class network support services to clients with small-company budgets. Progent has developed a powerful support system that features a streamlined, tightly connected virtual office network, custom online repair technology, a substantial pool of engineers accredited in a wide array of technical disciplines, a Help Desk Call Center service structure that maximizes efficiency and ensures follow-up, a worldwide team of on-line support professionals, in-person service options for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical problems in the shortest time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network support team. This can cut costs and minimize technical risks for big projects such as application development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Businesses in High Point, North Carolina
Progent provides the support of accredited consultants for all aspects of network technology deployed in small and midsize organizations. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for High Point, North Carolina Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering IT support services is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Service Mechanism promotes fast response, thorough service records, reliable follow-through, and strict expense monitoring across a range of IT support delivery options that include online repairs, in-person help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers makes it possible to handle most network problems quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's online service experts to deliver small businesses the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is usually under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, refer to Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, refer to Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can provide help with critical products and technologies including Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment products, network protection consulting, fault tolerant it system design, virtualization solutions, plus integration, programming and training for small business applications such as financials, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects such as site relocations and major system migrations, longer term initiatives like customizing a legacy ERP platform to a current Microsoft Dynamics or Dynamics 365 package, relational database software development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size businesses to plan, deploy and troubleshoot the infrastructure to support work-from-home employees. Areas of network infrastructure for which Progent's consultants can provide support include safe and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, wireless LAN design and implementation, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for at-home workers, visit infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also easy for clients to transfer to a different support firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can support the mixed- OS and non- standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for High Point, North Carolina Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise IT support allow small and midsize companies to avoid the problems related to excessive reliance on thinly staffed service firms or independent consultants.

Teaming with Progent allows your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, small companies sometimes rely heavily on individual consultants. Though individual support providers have lower overhead than larger IT service firms and can typically bill nominally lower rates, freelancers are often stretched to far to respond rapidly to critical network problems. If an independent engineer is busy with another client, ill, on travelling, or in training, the lack of replacement staff may force your business to wait for help in case of a crisis. As your company expands, network downtime or difficulties with line-of-business programs become more expensive. The money you thought you were saving on a freelancer can be eaten up fast due to lower productivity. In addition, when independent consultants encounter new technologies, the lack of a large engineering team to rely on for assistance forces them to learn on the job while your company winds up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many small service organizations or independent engineers focused on small company IT support are capable of providing connect-the-dots fixes but lack the seasoning to work efficiently with complicated IT infrastructures that have a variety of operating systems, multiple offices, VoIP systems, mobile workers, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive team of specialists can be valuable to your business because big-company environments are characteristically complex, integration issues demand thorough knowledge in numerous technical disciplines, and achieving a high level of robustness, reliability, and security requires industry-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a strong basis, a series of improvised fixes often get tossed on top of a marginal structure. As a business grows, stability and scalability issues can undermine the success of the business. Such networks need thorough assessment, intelligent strategic planning, and in-depth expertise to migrate to an IT environment that can act as the reliable foundation to handle current business needs and ease future expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses need guidance and insight to work through an ever more complex array of technology alternatives offered for enabling growth and enhancing efficiency. They do not need an IT consultant or service firm that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent sells consulting and services only. This permits Progent to align technical services with the genuine needs of clients. Combining IT support and product reselling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the true requirements of a client.

Contact Progent
If your High Point, North Carolina business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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