Hialeah Teleworkers Solutions Support Partner

Expanding your at-home workforce may have a major effect on network architecture, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Hialeah organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Hialeah, Florida organizations to succeed with any aspect of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure needed for a remote work environment can be particularly complicated if you have to manage a mix of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's experience providing remote support for both legacy and current IT products in remote office solutions enables you to make efficient use of your available network infrastructure and offers ready access to expertise for implement essential updates. Support services available from Progent to assist you to create a productive work-at-home ecosystem include:

• Virtual Private Network connectivity allows you to establish a safe tunnel for authorized remote employees to use IT resources located at your company data center or in a public cloud. Progent can assist your company to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your remote workers to utilize Cisco's popular AnyConnect software to provide secure VPN connections for a wide selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and use a data center computer's desktop. This technology provides network managers more control over the digital environment of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach at-home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewalls. Progent can provide top-tier online consulting for integrating routers from a variety of vendors. See router integration services from Cisco-certified experts.
• Home Wi-Fi networks, typically supporting families and guests, are commonly utilized by at-home employees to access their router for work. This can cause performance as well as security issues. Progent can assist you to mitigate these problems by providing expertise that include Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point setup assistance.
• Internet connectivity methods affect the performance and reliability of connections between telecommuters and the corporate network. Vital processes might demand backup Internet access in case the normal connection fails. Progent offers expertise for selecting service providers, picking sensible service offerings, and integrating high-availability Internet connections. See Internet connectivity solutions.

VoIP Integration for Teleworkers
Extending the business phone environment to accommodate telecommuters is vital to supporting a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are popular with SMBs to server remote users. Many enterprises depend on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of any size to design or tune a telecommuter IP voice service that delivers the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses optimize their current Cisco IP voice systems to handle a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia applications used throughout the network. CUCM manages other mixed media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consultants.
• CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can assist your company to maintain your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other early VoIP platforms, see Cisco CallManager consulting.
• Cisco IP Gateways provide integration with PSTN networks and with users working beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to support these solutions and deliver as-needed deployment and debugging services.

Voice/Video Conferencing for Telecommuters
A broad range of video conferencing platforms from major technology companies enable virtual discussions, video conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their different partners and customers. Progent's communications experts can assist your organization to manage your current conferencing environment and enhance the engagement of your remote employees.

• Skype for Business is Microsoft's leading unified communications product that supports real-time presence, IM, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
• FaceTime is Apple's group video phone platform for compatible iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for video sessions. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus editing and playback for future reference. For details about Progent's support services for Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include IP voice and video calling, persistent chat, plus data sharing. For details about Progent's consulting services for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist you to optimize your WAN architecture to run them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich environment of applications that create a consistent user interface for exchanging information across multiple sites and on a broad range of endpoint computers. Progent has provided remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can assist your company to deploy these flagship collaboration products to optimize the effectiveness of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its complete range of features. To learn more about Progent's support services for Microsoft Teams, see solution design and deployment expertise for Microsoft Teams.

SharePoint utilizes web sites to allow collaboration and information sharing by offering policy-based access to data, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to build protected web portals that enables at-home workforce to see and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, visit SharePoint configuration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, see deployment consulting for Exchange Server.

OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues can share them securely via a web browser. Included with Microsoft 365, OneDrive enables at-home employees to jointly author files. Edits created offline are automatically synced when you reconnect to the Internet. To learn about Progent's consulting services for OneDrive, go to Onedrive configuration consulting.

Cloud Integration Services for Telecommuters
Progent can provide advanced online assistance for enabling businesses to build, maintain and troubleshoot cohesive network architectures that incorporate physical data centers, remote workers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix issues with cloud access, identity, and security.

Microsoft Azure is a leading platform for cloud software and services that allows you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure features more than one hundred cloud-based services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure for teleworkers by configuring and debugging firewall appliances and VPN tunnels. For information about Progent's support services for Azure, see Microsoft Azure consulting services.

Microsoft 365, previously branded Office 365, is Microsoft's popular family of business productivity applications and cloud services available on a subscription basis. Microsoft apps and services are marketed in a variety of bundles intended for customers ranging from students and households to large corporations. Progent can provide fast and affordable online contact with consultants knowledgeable about Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers top business value. For details about Progent's consulting services for Microsoft 365, visit Microsoft 365 integration expertise.

Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, allowing customers to create hybrid information systems. Progent's Exchange consultants can provide occasional assistance to get you through challenging technical roadblocks and also offer end-to-end project management outsourcing to ensure your remote workers have easy and safe access to your Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS is a pioneer in the public cloud arena and is the industry's top provider of cloud-based services. Progent offers fast and affordable online access to cloud integration consultants who can help your business to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to create a high-availability network model so your users have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, from home, or on the road. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting services.

Google Cloud (GCP) is a leading set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to scale your current IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical applications cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can assist you to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with GCP Storage, and simplify identity management for remote workers with GCP Cloud Identity services. Progent can also help you to utilize GCP's management technology to control and track your Google Cloud environment. For information, visit Google Cloud Platform integration services.

Help Desk Services for At-Home Workers
A fast, company-wide changeover to a from-home business model, which might be motivated by a pandemic or as a component of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.

• Progent's Standard Help Desk support services utilize Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their active tickets, enter information, and append screenshots or attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
• Progent's Call Desk Supplemental Service allows your business to augment your existing Help Desk team by splitting delivery of Help Desk support seamlessly between your in-house support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your at-home workforce, visit Progent's Help Desk supplementation Services.

Security and Compliance for Remote Workers
Work-from-Home (WFH) employees typically use their personal computers and usually work in a poorly secured physical area. This increases their vulnerability to malware threats and calls for careful configuration of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user education, and the development of security policies based on best practices. Progent's veteran group of data security solutions experts can assist your business to design, implement and manage an effective cybersecurity solution that guards critical IT resources in environments that incorporate an at-home workforce.

Firewalls allow you to build a network environment that can be securely accessed by on-premises users and by an at-home workforce, mobile users, suppliers, customers, and the public. Modern firewall appliances permit you to assign and manage appropriate permissions to various groups of users and to scale your IT network and adjust your security profile as your business evolves and as cyber threats become more complex. Progent supports both current and legacy security appliances from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, go to firewall support expertise.

Remote Endpoint Monitoring makes it easy to track the various devices utilized by remote workers and either block or identify and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each protected endpoint device, watching all activity and using advanced behavioral threat analysis from SentinelOne to detect zero-day threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the corporate network to contain the malware. Since the ProSight ASM agent is autonomous, endpoint devices stay protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, go to remote endpoint monitoring for at-home workers.

Progent's Duo authentication Services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and give your password you are requested to verify who you are on a device that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for at-home workers.

Security Audits can evaluate the exposure of your network to all types of external and internal security threats for a network that includes teleworkers. Progent can run online, automated cybersecurity inventory scanning for quickly and economically detecting a wide variety of security holes that can be surfaced via the Internet. Progent's security audit experts, which can be managed by data security professionals with advanced certifications including CISA, ISSAP, and GIAC, can help you to audit your procedures and governance policies and review your network architecture to enable you to design top-level protection for your at-home workers.

Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports autonomous testing of your work-from-home environment and your internal and perimeter networks to help you uncover, rank, remediate, and verify security vulnerabilities before malicious hackers can take advantage of them. Progent can assist you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal network in order to determine your current security profile. Progent can also assist you to harden your network security and can assist you to design and deploy a cohesive cybersecurity strategy that streamlines management and provides optimum cyber defense for on-premises, multi-cloud, remote, and perimeter IT assets. To learn additional details about Progent's threat analysis solutions powered by on NodeZero's pentest products, visit Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper about key areas to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection covers backing up and recovering critical data so as to prevent data loss and reduce recovery time and effort in case of storage problems resulting from hardware breakdowns, programming hiccups, human error, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to design and manage in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.

• Backup/Recovery solutions for teleworkers must address diverse types of user-owned endpoint devices. Progent can provide quick online access to experts familiar with a wide array of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Leading backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and features granular restore and centralized management capabilities.
• Disaster Recovery/Business Continuity plans typically anticipate circumstances that require a temporary switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity planning specialists can help your business to produce, document and test a DR/BC strategy that addresses the process of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager features a unified platform for safeguarding critical information by managing on-premises, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint devices can be personally owned or business owned. IT administrators managing the endpoint computers of teleworkers can utilize Intune to provision and authenticate apps on devices, push patches and certificates, set up policies for accessing data and resources, manage passwords, create VPN tunnels, control how teleworkers share information, set up threat defense, ensure security compliance, and delete corporate information from missing, stolen or decommissioned devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X devices. For information about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, refer to Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network managers to keep off-premises endpoints current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a perpetual license. Key features of Workspace ONE include fast remote deployment of new notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft applications and cloud products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Hialeah, Florida organization, call 1-800-993-9400 or go to Contact Progent.