Wireless Solutions

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time one of the most popular solutions for achieving mobile access to email, calendars, web programs, and other vital business information. Progent can provide Hialeah, Florida companies support from BlackBerry-premier consultants who can help companies to manage their BlackBerry environments or migrate efficiently to a current smartphone solution.

As the sophistication of small company networks has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the norm for businesses regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has become more difficult. To address areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small organizations frequently turn to outside consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry technology expert and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's efficient online support capabilities, gives small companies an affordable alternative for integrating RIM BlackBerry technology productively into their IT network.

Progent's engineers can help your company with SQL Server 2019 integration support, SQL Server 2016 management consulting, and Microsoft Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined management tools so you can monitor and control BlackBerry devices across your company, recommend security policies that are right for your company, customize mobile software, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be recovered rapidly and safely.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Consulting Services for BlackBerry Enterprise Server
RIM's high-end platform for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software allows Microsoft Exchange, Domino, or Groupwise users to send and receive emails that stay encrypted during wireless transit to provide optimum data protection. BlackBerry Enterprise Server also simplifies a wide variety of vital management tasks that span from smartphone configuration and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry BES Server to do routine jobs like:

• Deploy and manage applications
• Schedule device, application, and IT policy updates
• Update BlackBerry smartphone software remotely
• Manage client settings with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-premier engineers can also assist you to utilize BlackBerry BES Server to implement important procedures not available with the less advanced BlackBerry BES Server Express. These tasks include:

• Set up and manage BES Server's high-availability infrastructure based on virtual servers
• Deploy BlackBerry devices wirelessly
• Establish custom management roles
• Automatically track and report on the health of your solution

Progent's Online BlackBerry-certified Technical Support is Fast and Economical
For businesses in Hialeah, Florida who require quick and economical access to a qualified BlackBerry support expert, Progent delivers efficient online help from a veteran network support team who have provided IT solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)

Remote support eliminates travel expense and enables specialists to resolve problems quickly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry solutions and offer expert support in fields such as troubleshooting synchronization issues, deploying BlackBerry BES Server, and designing a secure, high-availability system architecture for RIM BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out common support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's certified service professionals can in addition help you to troubleshoot a broad array of problems associated with synchronization, handset recognition, email consistency, web browsing, wireless connectivity, IM, PC application configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small company IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless technical support expenses at a minimum and, by handling problems promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks including resolving enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, configuring wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist your company to select and install appropriate security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System and IM, deploy access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology needs analysis, system design, installation strategy and execution, performance optimization, configuration of a high-availability environment, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to create a mobile wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help you to determine which management approach and equipment match your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about options for software editions, processors and storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry-certified expert can help you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent for Help from a BlackBerry-Certified Specialist
If you wish to ask Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.