Fast, Low-cost Remote Network Troubleshooting for Henderson, Nevada Small Businesses
For over twenty years, Progent has specialized in delivering enterprise-class IT support services to clients who have small-business IT budgets. Progent has built a unique support system that includes a streamlined, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of consultants certified in a broad range of technical practice areas, a Call Center operational model that maximizes efficiency and ensures follow-up, a worldwide team of on-line troubleshooting professionals, in-person support availability for the majority of most zip codes in the U.S., and a company culture focused on fixing network problems in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the technical skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for big projects like software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Main Practice Areas Supported by Progent for Henderson, Nevada Business Networks
A Microsoft-certified Partner IT service company that maintains a large team of Cisco CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and affordable online consulting to Henderson, NV small businesses for a broad array of information technologies including:

Service Delivery Options for Henderson, Nevada Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and IT administration. Progent's model for providing computer support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough service documentation, reliable follow-through, and tight expense monitoring across a range of IT service delivery alternatives that include remote troubleshooting, on-premises help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's IT engineers allows them to handle most IT issues quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to address emergency situations and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support experts to give small and midsize companies the optimal solution: hands-on support professionals when you require them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for in-person service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems. for more information, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting. For more information, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero threat assessment products, network security engineering, non-stop network engineering, server virtualization solutions, plus integration, programming and support for small business programs such as accounting, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site relocations and major system migrations, extended projects such as customizing a legacy MRP system to a current MS Dynamics 365 package, database application programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus cleanup.

  • Infrastructure Guidance for Teleworkers
    Progent can assist small and medium-size businesses to design, set up and debug the infrastructure needed to support teleworkers. Aspects of infrastructure for which Progent's consultants can deliver support include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and implementation, and robust Internet connectivity. To learn about Progent's network infrastructure support services for telecommuters, refer to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's production servers in an environment that not only provides the top degree of availability and scalability but that is in addition convenient for clients to transfer to a different service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the software in the client's possession so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Henderson, Nevada Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT support enable small and midsize businesses to sidestep the problems related to over reliance on small support firms or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Prevent Over Reliance on Individual Consultants
    For network support, smaller companies often depend heavily on freelance consultants. Though freelance support engineers carry lower overhead than larger IT service firms and can typically bill nominally lower fees, individuals are occasionally too busy to react quickly to urgent problems. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of backup staff may force your company to go without help during a crisis. As your company grows, network downtime or problems with line-of-business programs become more costly. The money you thought you were saving on an independent consultant can disappear fast due to lost output. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a big consulting team to count on for help requires them to train on the job while your business ends up footing the costs for their continuing education.

  • Gain Access to Expertise in Sophisticated Network Issues
    The majority of smaller support firms or freelance consultants who concentrate on small business network support may excel at delivering connect-the-dots fixes but lack the seasoning to work cost-effectively with complex IT configurations that have a variety of operating systems, numerous offices, VoIP systems, remote workers, interconnected financial and analytical software, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your business because enterprise networks are inherently complex, support problems require thorough understanding of in many technical areas, and reaching a high level of robustness, reliability, and security requires industry-proven leading practices.

  • Create a Solid Basis for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc repairs often get thrown onto of a marginal structure. As a company grows, reliability and scalability issues can undermine the success of the organization. These environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT environment that will act as the solid basis to handle critical business needs and support downstream growth.

  • Team with Solution Finders, Not Resellers
    Smaller businesses require guidance and education to navigate through an increasingly complex array of IT options available for enabling business growth and enhancing efficiency. They do not need a network consultant or service firm that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent provides services exclusively. This permits Progent to match technical services with the genuine needs of customers. Combining network support and product reselling can lead to a situation where the proposed solution is built around a predetermined technology rather than being driven by the actual requirements of a small business.

Get in Touch with Progent
In case your Henderson, Nevada business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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