Enlarging your at-home workforce can have a significant impact on network architecture, security, and company workflows. Progent has two decades of experience assisting SMBs to plan, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Tampa organization to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide services that go from as-needed expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Tampa, Florida companies to succeed with any aspect of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A fast, company-wide switchover to a teleworker business model, which might be driven by a pandemic or as an element of a business continuity plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from initial service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or edit their current trouble tickets, add details, and upload screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your business to supplement your current Call Center staff by sharing delivery of Call Desk services seamlessly between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class desktop support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Tampa, Florida company, phone 1-800-993-9400 or refer to Contact Progent.