Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can help your Stockton company to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Stockton, California companies to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
A rapid, company-wide transition to a from-home workforce, which could be activated by an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Call Center. Progent's Call Center services allow businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or revise the status of their active tickets, enter details, and append screen captures or attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your current Support Desk staff by sharing delivery of Support Desk services seamlessly between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support model based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your company to provide best-in-class technical support to your at-home employees, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Stockton, California company, call 1-800-993-9400 or refer to Contact Progent.