Enlarging your telecommuter workforce may have a major effect on IT architecture, security, and company culture. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your St. Louis company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent can provide support services that go from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist St. Louis, Missouri organizations to with any aspect of creating a high-performing remote work ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A fast, company-wide changeover to a telecommuter workforce, which might be driven by an epidemic or as a component of a business continuity plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online technical support specialists along with world-class trouble ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or edit their active tickets, enter details, and upload screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to augment your existing Help Desk Call Center organization by sharing responsibilities for Help Desk support services transparently between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the number one PSA tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your company to provide best-in-class IT support to your telecommuters, refer to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your St. Louis, Missouri company, phone 1-800-993-9400 or refer to Contact Progent.