Enlarging your at-home workforce may have a major effect on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Springfield organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns top value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Springfield, Illinois businesses to with any facet of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
An emergency, enterprise-wide transition to a from-home business model, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support experts combined with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update their active trouble tickets, enter details, and upload screenshots and attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service enables you to expand your current Help Desk Call Center team by splitting responsibilities for Help Desk Call Center support transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support model utilizing the leading professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class IT support to your telecommuters, see Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Springfield, Illinois company, phone 1-800-993-9400 or refer to Contact Progent.