Enlarging your at-home workforce may have a major impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Reston company to pick the right tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Reston, Virginia businesses to with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
A fast, company-wide transition to a teleworker business model, which might be the result of an epidemic or as a component of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or revise the status of their current trouble tickets, enter information, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to supplement your current Call Center organization by sharing delivery of Help Desk Call Center support transparently between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a collaborative support model based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To find out how Progent's Call Center Augmentation Services can help your business to deliver world-class technical support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Reston, Virginia organization, phone 1-800-993-9400 or refer to Contact Progent.