Expanding your remote workforce can have a significant effect on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can help your Oklahoma CIty organization to select the appropriate technologies and follow best practices in building and operating a safe virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent offers support services ranging from as-needed guidance for helping you over occasional IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Oklahoma CIty, Oklahoma organizations to succeed with any facet of building a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide changeover to a from-home workforce, which might be motivated by a pandemic or as a component of a business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Call Center services allow organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of online IT support experts combined with enterprise-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise the status of their current trouble tickets, enter information, and upload screen captures and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to supplement your current Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center support services transparently between your regular support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collaborative support model based on the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class desktop support to your telecommuters, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Oklahoma CIty, Oklahoma organization, phone 1-800-993-9400 or refer to Contact Progent.