Expanding your remote workforce may have a major impact on network architecture, cybersecurity, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Miami company to select the right technologies and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide support services that go from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Miami, Florida organizations to with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, data security, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
An emergency, organization-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support experts along with world-class trouble ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, add information, and upload screen captures or relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your business to supplement your current Help Desk organization by splitting responsibilities for Support Desk support services transparently between your regular IT support staff and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the leading PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home employees, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Miami, Florida business, call 1-800-993-9400 or go to Contact Progent.