Enlarging your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping SMBs to plan, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Manhattan Beach organization to pick the appropriate tools and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services that go from on demand expertise for getting you over occasional IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent can assist Manhattan Beach, California organizations to with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A fast, enterprise-wide transition to a telecommuter workforce, which could be motivated by a pandemic or as a component of a business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support specialists along with world-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or revise the status of their current tickets, enter information, and append screen captures or relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to supplement your current Call Center organization by splitting responsibilities for Call Center support transparently between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class desktop support to your from-home workers, go to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Manhattan Beach, California company, phone 1-800-993-9400 or visit Contact Progent.