Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Ipanema company to pick the right tools and follow best practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide support services that go from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist Ipanema, Rio de Janeiro companies to succeed with any facet of building a high-performing remote work environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Services for Teleworkers
A fast, organization-wide transition to a teleworker workforce, which could be driven by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online IT support specialists along with world-class ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their active tickets, add details, and upload screen captures or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your business to expand your current Support Desk organization by splitting delivery of Call Desk services seamlessly between your in-house support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the leading PSA platform for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver world-class technical support to your telecommuters, visit Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Ipanema, Rio de Janeiro organization, phone 1-800-993-9400 or visit Contact Progent.