Expanding your remote workforce can have a significant impact on network infrastructure, security, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Guadalajara organization to pick the right tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Guadalajara, Jalisco businesses to with any aspect of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
An emergency, company-wide changeover to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote IT support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or update their current tickets, enter information, and upload screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your business to supplement your existing Call Center team by sharing responsibilities for Help Desk Call Center services seamlessly between your regular support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the number one PSA tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class IT support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Guadalajara, Jalisco organization, call 1-800-993-9400 or refer to Contact Progent.