Expanding your remote workforce may have a major impact on network architecture, security, and company processes. Progent has two decades of experience assisting SMBs to design, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Glendale company to pick the right tools and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum value. Progent can provide support services ranging from on demand expertise for helping you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Glendale, Arizona businesses to succeed with any aspect of creating a high-performing remote work environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, data security, data protection solutions, and streamlined management.

Help Desk Support for At-Home Workers
A sudden, organization-wide transition to a teleworker workforce, which might be driven by a pandemic or as an element of a disaster recovery plan, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their active tickets, add information, and upload screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service allows your company to augment your current Call Center staff by sharing delivery of Help Desk support services seamlessly between your regular IT support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the leading professional services automation tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can enable your business to deliver world-class IT support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Glendale, Arizona organization, call 1-800-993-9400 or go to Contact Progent.