Expanding your remote workforce may have a major effect on network architecture, security, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Garland company to pick the right tools and follow leading practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Garland, Texas companies to succeed with any aspect of creating a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A fast, organization-wide changeover to a teleworker workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from help requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their active trouble tickets, add information, and upload screen captures or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows you to augment your current Support Desk team by sharing delivery of Call Center support services seamlessly between your regular support organization and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading professional services automation (PSA) tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Support Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Garland, Texas business, phone 1-800-993-9400 or go to Contact Progent.